BT 9500 Halo Nuisance Call Blocking Cordless Home Phone, And I’m happy with it

One call to bt and it’s sorted 5*. Once sorted by bts help desk, calls are crystal clear and i’ve not had a singe ppi/nuisance call. I couldn’t tell you the fix as it’s so long winded into menu system you are changing things you really shouldn’t be mucking about with, good job bt talk you through it or better still just fix them before you ship them.

Good functionality, good sound quality but did need to update configuration with bt support. Product functionality is good in that it syncs with your mobile phone, you also have the ability to connect to your mobile to receive and make calls which is useful. The major drawback, which was the noted by other people, was the sound quality which drops and makes calls sound broken. I called bt and they were aware of a small number of handsets which had this fault, they talked me through a fix with the hidden settings and it corrected the problem. Now the quality of the calls is crystal clear.

BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack

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  • Block up to 100% of nuisance calls
  • 1.8 colour screen and elegant design
  • Register up to two mobile phones and synchronise mobile contacts to your home phone
  • Make and take mobile calls from your home phone even where there’s no mobile coverage
  • Quick, free software update from BT helpline 0800 145 6789 when you first set up your phone to ensure your Halo is using the latest software

Please don’t be put off by the audio. I didn’t buy from amazon but sorry to see the bad reviews about audio quality. Please if your having audio problems with the halo call the help line the software in the handsets needs a modification you will be talked through it very easy to do. After you’ll have a first class phone best dect phone i’ve ever had and i have had dect phones since they first came out.

Don’t let the known fault put you off. . The clipping, voice dropping out, problem which some people are reporting is a fault bt are aware of. If you buy one of these and experience the fault, just call the bt help line and they will talk you through the fix. Pros: -call blocking works well. -easy setupcons: -a little expensive -there is no wall-mount option.

Should 5* if simple fix works. Like previous reviewers we’ve had problems with transmission. I preserved till almost returning, but i phoned the product helpline and on a returned call was talked through a simple set of procedures to cure this problem by a very helpful and patient lady called sarah. This is a great phone with lots of useful features. I have owned this phone for nearly four months and have not had to answer one nuisance call. You can set this to block all international calls and then let any wanted ones back in on an individual basis. It’s useful to take the update call on non halo extension or mobile.

BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack : Great now bt have a sound fix. I bought this phone previously at nearly twice the price and had to return it because of the sound issues. Seeing reviews that said you could call bt to get it fixed i purchased it again as sound aside it was excellent. I rang bt when i got it and they talked me through a very quick fix. Now works perfectly a fantastic phone.

One comment

  1. This review is from : BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack

    Looks good and certainly has stopped quite a few calls. Only drawback is that it doesn’t speak the callers name like our old one did so we have to actually go and look at screen before answering but as its usually someone we want to speak to that’s not too bad. One of the great features is that you can upload your mobile phonebook to it (3 phonebooks in all).
    1. Looks good and certainly has stopped quite a few calls. Only drawback is that it doesn’t speak the callers name like our old one did so we have to actually go and look at screen before answering but as its usually someone we want to speak to that’s not too bad. One of the great features is that you can upload your mobile phonebook to it (3 phonebooks in all).
      1. Brilliant fantastic, highly recommended look really nice, buy buy.
  2. Brilliant fantastic, highly recommended look really nice, buy buy.
  3. This review is from : BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack

    Great phonesjust a little work to do. Once you get the instructions from bt product support on fixing the audio. I bought these knowing about the problem and that there was a fix for it – the price had dropped dramatically and these are great phones once set up correctly. Without the configuration problem these would still be priced a lot higher – don’t let this worry you. . Call bt, apply the fix ( takes about 2 mins ). . You end up with great phones for a good price.
    1. Great phonesjust a little work to do. Once you get the instructions from bt product support on fixing the audio. I bought these knowing about the problem and that there was a fix for it – the price had dropped dramatically and these are great phones once set up correctly. Without the configuration problem these would still be priced a lot higher – don’t let this worry you. . Call bt, apply the fix ( takes about 2 mins ). . You end up with great phones for a good price.
      1. Absolutely love it, yes initially there is an issue with speaker quality, but the bt helpline fixes it in a matter of minutes, ring them on the handset and they will even ring you back on your mobile to facilitate the software update, and they even ring you back on the handset to ensure that you are happy with the quality of the fix. I must admit that i bought it for the design, it’s a work of art, but i love the features, you can upload all your contacts from your mobile in minutes, which is great as a backup in case you lose, or don’t have direct access to your mobile for a period of time, also if your mobile is not to hand i. E upstairs or in the car, and you get a call from someone calling your mobile you can answer it on the landline ,or choose to make a call mobile call from the handset. The answerphone excellent, family in usa, so one of the main reasons for needing a landline with an answerphone is the time difference of course there are many other ways to contact internationally through social media these days but we still love a landline for overseas don’t we. Haven’t needed to test the call blocking facility yet, as nuisance calls seem to have dropped off quite considerably over the the last few months?. – change in the law or something i don’t know for sure, but i am confident that it will be work if needed. In short great phone for a great price, i have a feeling that they wont be available at this price for long, and yes you have to think how long will it be until landlines become a ‘redundant’ product?. But for me i will be pleased that i have one of these, as i think they will be the ‘trimphone’ of the future.
  4. Absolutely love it, yes initially there is an issue with speaker quality, but the bt helpline fixes it in a matter of minutes, ring them on the handset and they will even ring you back on your mobile to facilitate the software update, and they even ring you back on the handset to ensure that you are happy with the quality of the fix. I must admit that i bought it for the design, it’s a work of art, but i love the features, you can upload all your contacts from your mobile in minutes, which is great as a backup in case you lose, or don’t have direct access to your mobile for a period of time, also if your mobile is not to hand i. E upstairs or in the car, and you get a call from someone calling your mobile you can answer it on the landline ,or choose to make a call mobile call from the handset. The answerphone excellent, family in usa, so one of the main reasons for needing a landline with an answerphone is the time difference of course there are many other ways to contact internationally through social media these days but we still love a landline for overseas don’t we. Haven’t needed to test the call blocking facility yet, as nuisance calls seem to have dropped off quite considerably over the the last few months?. – change in the law or something i don’t know for sure, but i am confident that it will be work if needed. In short great phone for a great price, i have a feeling that they wont be available at this price for long, and yes you have to think how long will it be until landlines become a ‘redundant’ product?. But for me i will be pleased that i have one of these, as i think they will be the ‘trimphone’ of the future.
    1. Bought for my parents who kept getting nuisance calls every day. Now nuisance calls seem like a lifetime agoadded bonus that it’s a stylish looking phone in the house.
      1. Bought for my parents who kept getting nuisance calls every day. Now nuisance calls seem like a lifetime agoadded bonus that it’s a stylish looking phone in the house.
  5. High cost efficient, special design make me love it very much. . Gets the job done glad i replaced my previous with this these are just perfect love them of course these are great for the money and work very well it is the best choice for me to buy the same product, the price is also reasonable, these are worth it and when i do not have any problems, i am super satisfied with it.
  6. This review is from : BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack

    High cost efficient, special design make me love it very much. . Gets the job done glad i replaced my previous with this these are just perfect love them of course these are great for the money and work very well it is the best choice for me to buy the same product, the price is also reasonable, these are worth it and when i do not have any problems, i am super satisfied with it.
    1. Great product all these complaints about it is a load of old bunkam just phone check you have got lastest software.
      1. Great product all these complaints about it is a load of old bunkam just phone check you have got lastest software.
  7. And they sounded even worse than a standard uk call. Feature complete but the call quality is abysmal. People on the other end stated we sounded faint and distorted, and they sounded even worse than a standard uk callwe also found the “nuisance call blocking” to be very hit and miss, despite bts claim of a “premium” service. For the price now (£48), it is still not a purchase i could recommend.
  8. This review is from : BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack

    And they sounded even worse than a standard uk call. Feature complete but the call quality is abysmal. People on the other end stated we sounded faint and distorted, and they sounded even worse than a standard uk callwe also found the “nuisance call blocking” to be very hit and miss, despite bts claim of a “premium” service. For the price now (£48), it is still not a purchase i could recommend.
  9. This review is from : BT 9500 Halo Nuisance Call Blocking Cordless Home Phone with Bluetooth and Answer Machine – Black, Single Pack

    Dreadful – avoid at all costs. We bought these to replace inexpensive handsets. We though by going with the top of the range would be a safe bet. Two issues with them1) – the call blocking service doesn’t work – you get a card with the phones that give you the option to manage your calls – option 2 is to accept the call always – i’ve pressed that when my family have called and it does not work. Even adding them to the ‘accept always list’ didn’t work. I’ve had to switch off this service. 2) – the clarity of call is dreadful. It sounds like you’re using a mobile phone in an area not covered by service so it’s patchy all the time ” hel-o my ‘ame is’ etc etc. This is on a full charge and within 1 ft of the station. Edit – there is a known fault that impacts the call quality which is due to proximity to the exchange.
    1. Dreadful – avoid at all costs. We bought these to replace inexpensive handsets. We though by going with the top of the range would be a safe bet. Two issues with them1) – the call blocking service doesn’t work – you get a card with the phones that give you the option to manage your calls – option 2 is to accept the call always – i’ve pressed that when my family have called and it does not work. Even adding them to the ‘accept always list’ didn’t work. I’ve had to switch off this service. 2) – the clarity of call is dreadful. It sounds like you’re using a mobile phone in an area not covered by service so it’s patchy all the time ” hel-o my ‘ame is’ etc etc. This is on a full charge and within 1 ft of the station. Edit – there is a known fault that impacts the call quality which is due to proximity to the exchange.
      1. Previous reviews have been put right by bt. Bought these direct from bt, i noticed all the negative reviews and phoned bt as soon as they arrived to get the update. It was really straight forward, and the phones work fine. Love the ability to connect up to two mobile phones via bluetooth, but also the ability to either make or receive calls on the bt phone via your mobile. They look really stylish, and the call guardian feature is simply brilliant. I always read these reviews and generally walk away at the sight of three stars, however i really encourage you to accept bt have a fix for the reported problem, these are an absolute bargain at this price.
  10. Previous reviews have been put right by bt. Bought these direct from bt, i noticed all the negative reviews and phoned bt as soon as they arrived to get the update. It was really straight forward, and the phones work fine. Love the ability to connect up to two mobile phones via bluetooth, but also the ability to either make or receive calls on the bt phone via your mobile. They look really stylish, and the call guardian feature is simply brilliant. I always read these reviews and generally walk away at the sight of three stars, however i really encourage you to accept bt have a fix for the reported problem, these are an absolute bargain at this price.

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